Shipping
We currently ship from France to all destinations within France and the European Union. All orders are shipped with tracked delivery.
Processing Time
Please allow 2–5 business days for your order to be prepared before shipping. You will receive a confirmation email as soon as your parcel is on its way.
Shipping Costs
France & Monaco: Free (tracked Colissimo shipping)
European Union: 14.90 € (tracked international shipping)
As a special launch offer, all orders shipped to France and Monaco benefit from free tracked Colissimo delivery.
Estimated Delivery Times
- France: 2–4 business days
- European Union: 4–10 business days
Delivery times may vary depending on the carrier, local postal services, and busy periods.
Order Tracking
All parcels include tracking. Your tracking number will be emailed to you once your order has shipped.
Customs & Duties
Orders shipped within the EU usually do not incur customs fees. If your country applies any additional charges, these remain the buyer’s responsibility.
Delivery Issues
If your parcel arrives damaged, is delayed, or seems lost, please contact us and we will assist you as quickly as possible.
Returns
At KAYLA, we take pride in the quality and care that go into every baby bag organizer we create.
We have a remarkably low return rate, but we completely understand that there may be times when you need to return your order, and we’re happy to help.
Returns
We’re pleased to accommodate returns on new, unused, and unopened items.
To be eligible, your item must be:
Unused and in its original packaging
In the same condition as received
Returned within 14 days of delivery
Please note that used or damaged items cannot be returned or refunded.
How To Request A Return
To initiate a return, please contact us by email at [Insert your contact email] or through our contact form within 14 days of receiving your order.
Once we receive your request, we will provide the return instructions and address.
Please do not send your package back without contacting us first, as this may delay processing.
Return Shipping
Customers are responsible for the cost of return shipping.
We will provide return options depending on your location within Europe.
We recommend using a tracked shipping method and keeping your proof of postage, as KAYLA is not responsible for lost return packages.
Original shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we’ll send you an email confirmation.
If approved, your refund will be issued to your original payment method (via Stripe) within a few business days.
Refunds are only available for items returned in new and unused condition.
Used or damaged products are not eligible for refunds.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different item, please return your purchase for a refund and place a new order.
Shipping Area
KAYLA currently ships and accepts returns only within Europe.
Contact Us
If you have any questions about your order or our return policy, please contact us at:
hello@kaylacollection.fr
France, European Union